She is named after her deceased cousin (now known as Danielle Jones), the daughter of Roxy's sister, Ronnie. Her mother initially decided to raise Amy with her friend Christian Clarke, after Sean missed Amy's birth but changed her mind when she and Sean reconciled. Jack asked Roxy for a paternity test, aware Amy may be his daughter. It transpired that this was so on Christmas Day 2008, which led to Sean abducting Amy, although she was returned to Roxy, by Sean's sister Stacey, on New Year's Day.
In November 2011, Ben and Jay Mitchell are instructed by Roxy to look after Amy while she went out with Kim Fox and Christian Clarke. After the interviews, Bev reveals that Jack is going to have custody of Amy, leaving Roxy distraught. Roxy has tried to see Amy but Jack prevented her. When Amy falls over in the park, Roxy is furious at Jack for getting distracted. At the court hearing, it is revealed that Roxy has won back custody of Amy and Jack will have to hand her over.
On New Year's Day, Amy went away to Ibiza with her mum and Ronnie. Amy returned (now Abbie-Louise Knowles) weeks later with Roxy. Amy lived with Roxy until Roxy was raped by Dean. Roxy felt like she needed a break so handed her over to Jack. Jack and Amy went to live in France for a while. They then came back to live with Ronnie and Matthew, and were later joined by Ricky.
Ronnie nearly adopts Amy but the arrangements were never finalized. Amy was going to move to Essex with her mother, father, aunt, cousin and half-brother, however, when Roxy and Ronnie died Jack decided to stay in Walford . After Matthew leaves to live in Ireland with his biological father Amy's behaviour changes. She starts becoming disruptive at school and does not want Jack to be her dad anymore. Amy cheers up a bit and makes Jack a Fathers Day card. When a nanny comes to visit, Amy and her half-brother spray her with a water gun. Later her half-brother gets gum in her hair, but the nanny gets it out with peanut butter.